Refund Policy

We stand behind our services. Learn about our fair and transparent refund policy.

Last updated: January 2024

Our Commitment to You

At SMM Panel, we are committed to providing high-quality social media marketing services. While we strive for 100% customer satisfaction, we understand that sometimes issues may arise. This refund policy outlines the conditions under which refunds may be granted.

Quality Guarantee

High-quality services delivered as promised

Timely Delivery

Services delivered within promised timeframes

Fair Pricing

Transparent pricing with no hidden fees

Eligible for Refund

  • •Service not delivered within 72 hours of order confirmation
  • •Significant drop in delivered engagement (more than 30% within 30 days)
  • •Wrong service delivered (different from what was ordered)
  • •Technical issues preventing service delivery
  • •Duplicate orders placed by mistake

Not Eligible for Refund

  • •Service delivered as promised and within timeframe
  • •Natural fluctuations in social media engagement
  • •Changes to your social media account settings or privacy
  • •Account suspension or deletion by the platform
  • •Orders placed more than 30 days ago

Partial Refund Cases

  • •Partial delivery of ordered quantity
  • •Service delivered but with delays beyond our control
  • •Quality issues affecting less than 30% of delivered service
  • •Platform policy changes affecting service delivery
  • •Customer-requested order modifications

How to Request a Refund

1

Submit Request

Contact our support team with your order details and reason for refund

2

Review Process

Our team will review your request within 24-48 hours

3

Decision & Processing

If approved, refund will be processed within 3-5 business days

Processing Time

  • • Refund requests reviewed within 24-48 hours
  • • Approved refunds processed within 3-5 business days
  • • Bank transfers may take additional 1-2 days
  • • You'll receive email confirmation at each step

Important Notes

  • • Refunds are processed to the original payment method
  • • Service must be reported within 30 days of delivery
  • • Screenshots or evidence may be required
  • • Each case is reviewed individually

Need Help with a Refund?

Our support team is here to help you with any refund requests or questions about our policy.

Email Support

refunds@smmpanel.com

Phone Support

+92 300 1234567

Response Time

Within 24 hours